Everything you need to know before getting in touch.
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Yes — we offer free, no-obligation quotes for all of our services, including boiler replacements, heat pump installations, and plumbing work. Simply request a callback or give us a call and we'll arrange a convenient time to assess the job and provide a clear, transparent price before any work begins.
We are based in Worthing, West Sussex, and cover the surrounding areas including Lancing, Shoreham-by-Sea, Littlehampton, Goring-by-Sea, Findon, and beyond. If you're not sure whether we cover your area, just give us a call — we're always happy to help if we can.
Booking is easy. You can use our online callback request form, call us directly, or send us a message via our contact page. We'll get back to you quickly to discuss your requirements and find a date and time that suits you.
Most standard boiler replacements are completed within a single day. More complex installations — such as moving the boiler to a new location or converting from a back boiler — may take a day and a half to two days. We'll give you a realistic timeframe when we carry out your survey, so you're never left in the dark.
Absolutely. All of our engineers are fully Gas Safe registered, which is a legal requirement for anyone working on gas appliances in the UK. You can ask to see our Gas Safe ID card at any time — we're proud to carry our credentials. We also hold the relevant qualifications for heat pump installations and all plumbing work we carry out.
Yes. All of our installation work is guaranteed for workmanship, and the boilers and heat pumps we supply come with manufacturer warranties — typically ranging from 2 to 10 years depending on the product. We'll register your warranty for you and walk you through what's covered before we leave.
Our engineers will arrive at the agreed time and introduce themselves before starting any work. We always lay protective covers to keep your home clean, work tidily throughout, and clear everything away when we're done. Before we leave, we'll test everything thoroughly, show you how to operate your new system, and hand over all documentation including your warranty and Gas Safe certificate.
We understand that plumbing problems don't always happen at convenient times. We do our best to accommodate urgent and emergency calls for issues such as burst pipes, severe leaks, or a complete loss of heating and hot water. Call us directly and we'll do everything we can to get to you as quickly as possible.
We recommend having your boiler serviced once a year, ideally before the colder months set in. An annual service keeps your boiler running safely and efficiently, helps extend its lifespan, and is often required to keep your manufacturer warranty valid. It also gives us the chance to spot and fix any small issues before they become costly problems.
Heat pumps can be an excellent low-carbon alternative for many homes, particularly as the UK moves towards greener energy. Whether a heat pump is right for your property depends on factors like insulation levels, your existing heating system, and your energy usage. We're fully qualified to assess your home and provide honest, impartial advice on whether a heat pump would be a worthwhile investment for you — with no pressure to proceed.
Still have a question?
We're happy to help. Get in touch and we'll answer any questions you have.